Captive Agent
A licensed agent who is contracted exclusively with one insurance carrier (e.g., New York Life, State Farm). A captive agent can only offer their employer's products. Contrast with independent agent/broker.
Carrier
The insurance company that underwrites and issues the policy, assumes the financial risk, and pays claims. Examples include Prudential, Pacific Life, North American, Mutual of Omaha. Your agent works with multiple carriers; your policy is with one specific carrier.
Cash Surrender Value
The amount you receive if you voluntarily cancel a permanent life insurance policy. Usually less than the accumulated cash value in early years due to surrender charges. Increases over time as surrender charges fade. On older whole life policies it can equal or exceed total premiums paid.
Cash Value
The savings or investment component inside a permanent life insurance policy (whole life, universal life, IUL). It grows over time on a tax-deferred basis. Policyholders can borrow against it, withdraw from it, or use it to pay premiums. Term life policies have no cash value.
Contestability Period
A window — typically the first two years after policy issue — during which the insurance company can investigate and deny a claim if they discover material misrepresentation on the original application. After this period the policy is generally incontestable (except for outright fraud). Honest applications prevent contestability issues.
Conversion Privilege
A feature on many term life policies that allows the policyholder to convert to a permanent policy (e.g., whole life) without undergoing new medical underwriting — regardless of current health. Especially valuable if your health has declined since the original issue. Conversions must typically be completed before a specified age or before the term ends.
Cost of Insurance (COI)
The pure mortality cost component inside a universal life or IUL policy — essentially the pure term insurance rate the carrier charges each month. COI increases with age. In IUL and universal life policies, COI is deducted from the cash value each month.